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  • Welcome
    • Getting Started with Afterpay Online
  • SHOPIFY - AU, NZ & US
    • Pre-Integration Checks
    • Afterpay Gateway Configuration
    • Afterpay Product Page Display
    • Frequently Asked Questions
  • WOOCOMMERCE - AU, NZ & US
    • Pre-Integration Checks
    • Afterpay Gateway Installation
    • Afterpay Gateway Configuration
    • Frequently Asked Questions
    • Plugin Updates
  • BIGCOMMERCE - AU, NZ & US
    • Pre-Integration Checks
    • Afterpay Gateway Configuration
  • Neto - AU - NZ
    • Pre-Integration Checks
    • neto-afterpay-gateway-configuration
  • Lightspeed - AU
    • Afterpay Gateway Configuration
  • ECORNER - AU & NZ
    • Afterpay Gateway Configuration
  • Ecwid - AU, NZ & US
    • Afterpay Gateway Configuration
  • Enflexion - AU
    • Afterpay Gateway Configuration
  • ROCKETSPARK - AU, NZ & US
    • Afterpay Gateway Configuration
  • SPIFFY STORES - AU
    • Afterpay Gateway Configuration
  • Kynect - AU & NZ
    • Afterpay Gateway Configuration
  • Website World - AU, NZ & US
    • Afterpay Gateway Configuration
  • HaveALook - AU
    • Afterpay Gateway Configuration
  • STORBIE - AU & NZ
    • Afterpay Gateway Configuration
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  • Q: Why was a customer returned to the Shopify checkout page after trying to place an order with Afterpay”
  • Q: Why did Afterpay disappear from the Shopify product page after changing themes?”
SHOPIFY - AU, NZ & US

Frequently Asked Questions (FAQs)

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This section outlines the Frequently Asked Questions (FAQs) related to the Shopify-Afterpay integration.

Q: Why was a customer returned to the Shopify checkout page after trying to place an order with Afterpay”

A: A common cause for a customer being returned to the Shopify checkout page after trying to place an order with Afterpay is invalid order amount.

A customer’s Afterpay transaction will not be approved should the order total be:

  • Below the merchant minimum order value.
  • Above the merchant maximum order value.
  • In a non-supported currency.

As such, the customer will be returned to the Shopify checkout page.

Q: Why did Afterpay disappear from the Shopify product page after changing themes?”

A: To display the Afterpay instalment detail on the Shopify product pages, the active store theme is modified. When changing Shopify theme, a new set of theme/template files will be installed, which will not include the Afterpay product page display.

Although the product page display will require re-integration, Afterpay will remain active as a Payment Method on the Shopify checkout page.

To re-integrate the Afterpay product page display for the newly installed Shopify theme, please complete the steps outlined in the Afterpay Product Page Display section.